At United Tooling Solutions (UTS) we are a leading distributor of industrial supplies and consumables, boasting over a century of experience in supporting the precision engineering and manufacturing sectors.
With a commitment to enhancing and simplifying business efficiencies, UTS employs an ambitious omni channel approach to deliver seamless and integrated solutions to its diverse account customer base, smaller trade customers and members of the general public.
UTS's omni channel approach ensures that customer experience is consistent and efficient across all our touchpoints.
By simplifying and integrating various channels such as online platforms, backend systems, and physical branches, as well as our internal and external sales teams, UTS is able to provide a unified and personalised customer journey.
This strategy allows customers to engage with UTS through their preferred methods, whether it's purchasing products online, visiting one of the 29 nationwide sites, or consulting directly with our knowledgeable staff.
Integrated Online Platforms: UTS offers user friendly websites that provide detailed product information, real time stock levels, and seamless ordering capabilities. These digital platforms synchronise with physical inventories, ensuring accurate and up-to-date information for all our customers.
Extensive Physical Presence: Operating 29 sites across the UK, UTS maintains a strong local & national presence. Each location is staffed with experienced professionals ready to provide expert advice, immediate product availability, and personalised service.
Vendor Managed Inventory (VMI) Solutions: UTS's VMI programs are designed to streamline supply chains and reduce operational costs for clients. By managing inventory levels and automating replenishment processes, UTS ensures that customers have the right products at the right time, minimising downtime and enhancing productivity.
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Enhanced Efficiency: The omni channel approach allows for streamlined operations, reducing lead times and ensuring that customers receive products promptly.
Personalised Service: By leveraging integrated data systems, UTS can offer tailored solutions that meet the specific needs of our customers, fostering long-term partnerships.
Nationwide Reach with Local Expertise: UTS combines the advantages of a broad national network with localised knowledge, ensuring that our services are both comprehensive and aligned to our customers' requirements.
UTS continually invests in expanding its capabilities and services.
Recent strategic acquisitions have broadened the company's reach and product offerings, reinforcing its position as a trusted partner in the industry.
This growth is complemented by simplifying ongoing enhancements to their omni channel infrastructure, ensuring that UTS remains at the forefront of customer service excellence.
United Tooling Solutions' ambitious omni channel approach exemplifies its dedication to providing seamless, efficient and customer-centric services.
By integrating with multiple channels and leveraging both digital and physical assets, UTS delivers a cohesive and responsive experience that meets the evolving needs of our diverse customer base and their industry sectors.
With a team of 350 employees across 18 business units, UTS emphasises exceptional customer service. Customers can access assistance through multiple channels, including online, phone, email, and in-person discussions, ensuring prompt and effective support.
